Privacy Policy

Last updated: October 25, 2026

This Privacy Policy explains how Jinhua Tuocheng Luggage Co.,LTD. (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit and use our website (the “Site”). By using the Site, you agree to the practices described in this policy.

  1. Information We Collect

Information you provide to us:

  • Name, shipping address, phone number and email address provided when placing an order;
  • Account registration details (if you create an account);
  • Messages you send us through our support email or contact form;
  • Return/exchange requests and supporting materials (e.g. order number, product photos).

Information collected automatically:

  • Device and browser information, IP address, pages visited and time spent on the Site;
  • Browsing data collected through cookies and similar technologies, used to maintain your shopping cart, remember your login state and analyze traffic.

Payment information:

  • Payments are processed by third-party payment providers (e.g. PayPal, Stripe, or other providers). We do not store your full card number or payment password; we only receive the payment result and necessary order identifiers.
  1. How We Use Your Information
  • To process orders, arrange shipping and provide after-sales and return/exchange services;
  • To respond to your inquiries and complaints;
  • To send order status notifications, shipping updates and essential service emails;
  • To send promotional and new-product emails where you have consented (you may unsubscribe at any time);
  • To prevent fraud, secure transactions and comply with legal obligations;
  • To analyze Site traffic and improve our products and shopping experience.
  1. Cookies

The Site uses cookies and similar technologies to keep the shopping cart working, remember your preferences and measure traffic. You can disable or delete cookies in your browser settings, but some features (such as the cart and checkout) may not work properly if you do. If the Site uses third-party analytics or advertising tools, those tools may collect data under their own privacy policies.

  1. Sharing of Information

We do not sell your personal information. We share necessary information with third parties only in the following cases:

  • Shipping carriers: recipient name, address and phone number, to deliver your order;
  • Payment providers: to process payments and refunds;
  • Service providers: such as hosting, email delivery and analytics providers, who may use the information only as necessary to provide their services;
  • Legal requirements: in response to valid requests from courts or regulators.
  1. Data Storage and Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure or alteration. Order and customer information is retained for as long as necessary to complete transactions and meet legal obligations, after which it is deleted or anonymized. No transmission over the internet can be guaranteed to be completely secure, so please keep your account password safe.

  1. Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you, to withdraw consent to marketing emails, and to request that we restrict certain processing. Please contact us at jennifercheng@cntotalpack.com and we will respond within a reasonable period. If you are located in the EU/UK, you also have the right to lodge a complaint with your local data protection authority. If you are a California resident, you have the right to know, delete and opt out of the sale of personal information (we do not sell personal information).

  1. Minors

The Site is not intended for individuals under 16 years of age, and we do not knowingly collect their personal information. If we discover that we have done so, please contact us and we will delete it.

  1. Third-Party Links

The Site may contain links to third-party websites (such as social media or payment platforms). Their information practices are governed by their own privacy policies, and we are not responsible for them.

  1. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with an effective date. For material changes, we will notify you via a site notice or email.

  1. Contact Us

If you have any questions about this Privacy Policy, please Contact Us