Last updated: [October 25, 2026]
Thank you for shopping with us. To protect your rights, please inspect your item upon delivery and read the following return and exchange rules.
1. Return Window
You may request a return within 7 days of receiving your item. Requests beyond this window will be reviewed case by case at our discretion.
2. Return Conditions
Items must meet all of the following conditions to be eligible for return:
- Unused, unwashed and free from wear; hardware free of scratches and the bag/ luggage body free of dents;
- Hang tags, dust bag, warranty card, instructions and original packaging all complete;
- Any included accessories or gifts returned together with the item;
- Order number and valid proof of purchase provided.
For returns due to personal reasons (e.g. change of mind, wrong size), the buyer bears the return shipping cost. For returns due to quality issues or incorrect items shipped, we bear the shipping cost.
3. Return Process
- Within the return window, email [service@cntotalpack.com] with your order number, the item(s) to be returned and the reason. For quality issues, please attach photos or a video;
- We will review your request and reply within [2–3] business days with the return address and instructions;
- Pack the item securely as instructed and ship it back, keeping the tracking number;
- Once we receive and inspect the item and confirm it meets the return conditions, we will issue a refund via the original payment method.
Items sent back without prior confirmation from our support team may not be accepted. Please always contact us before shipping anything back.
4. Refund Timeline
After the returned item passes inspection, we will initiate the refund within [3–5] business days. The time for the refund to appear depends on your payment provider, typically [5–10] business days. Original shipping fees (if any) are non-refundable except in cases of quality issues.
5. Exchanges
If you need an exchange (e.g. different color or model), please state this in your request. Once the returned item is received and inspected, we will ship the replacement. If the item is out of stock, you may choose to wait for restocking or switch to a refund. For exchanges, shipping costs for personal reasons are borne by the buyer, and quality-related costs are borne by us.
6. Non-Returnable Items
- Customized or engraved items, or items explicitly marked “non-returnable”;
- Items that have been used or show obvious wear, stains or damage;
- Items missing hang tags, dust bag, accessories or original packaging;
- Requests made beyond the return window without our approval;
- Damage caused by improper use or storage.
7. Damaged or Incorrect Items
Please take photos or a video (including the outer packaging, the item and the shipping label) and contact us within [72] hours of delivery. After verification, we will reship, exchange or fully refund the item at no cost to you, and we bear the shipping costs. We recommend inspecting your order upon delivery.
8. Order Cancellation
Orders may be cancelled with a full refund by contacting support before shipment. Orders already shipped must follow the return process above.
9. Contact Us
For return and exchange inquiries, please contact us at serveice@cntotalpack.com
10.Statement
The above return and refund terms apply exclusively to purchases made by individual consumers (retail buyers) via our online retail channels. The right of final interpretation belongs to the company.
